TERMS & CONDITIONS – TICKET BUYERS 

Stichting Playgrounds 

 

ARTICLE 1 – DEFINITIONS 

1.1 Organization
Stichting Playgrounds, registered with the Dutch Chamber of Commerce (Kamer van Koophandel) under number 18088859, based in Eindhoven, the Netherlands. 

1.2 Customer
The natural person who purchases a Ticket, holds a Ticket, or attends an Event. 

1.3 Event
Any conference, festival, exhibition, screening, lecture, workshop, performance or related activity organised by Playgrounds, including the entire event site and all surrounding areas under control of the Organization. 

1.4 Ticket
A valid proof of access to an Event, issued physically or electronically by or on behalf of the Organization. 

1.5 Venue
The physical location where the Event takes place. 

 

ARTICLE 2 – APPLICABILITY 

These Terms & Conditions apply to every offer, Ticket purchase and Agreement between Customer and Organization concerning attendance of an Event. 

The Agreement between Organization and Customer is established at the moment a Ticket is purchased, received, used, or when the Customer enters the Event. 

These Terms & Conditions also apply when Tickets are purchased via official ticketing partners engaged by Organization. 

Organization explicitly rejects any general terms and conditions used by Customer. 

 

ARTICLE 3 – TICKETS, VALIDITY AND ACCESS 

3.1 A Ticket provides access to one person and one Event. 

3.2 A Ticket is valid only once and only for the Event and date indicated on the Ticket. 

3.3 Access to the Event is granted only to the first person whose Ticket is scanned at the entrance. 

3.4 Tickets may be personalised. Organization may request a valid photo ID at entry. 

3.5 Lost, stolen, damaged or copied Tickets will not be replaced or refunded. 

3.6 Tickets obtained through unofficial sales channels may be invalidated without refund. 

3.7 Organization may limit the number of Tickets purchased per Customer. 

 

ARTICLE 4 – PROHIBITION OF RESALE AND TRANSFER 

4.1 Tickets may not be resold, offered for sale, or used for commercial or promotional purposes without prior written consent from Organization. 

4.2 Private transfer of a Ticket to another person is allowed, provided this is not done for commercial purposes. 

4.3 If Tickets are personalised, Organization may require a name change. This may be subject to an administrative fee. 

4.4 Organization is entitled to cancel Tickets that are resold in violation of this Article without refund. 

 

ARTICLE 5 – PRICES AND PAYMENT 

5.1 All Ticket prices are stated in the local currency of the place of the Event and include VAT. 

5.2 Payments are processed through official ticketing partners designated by Organization. 

5.3 If the Customer requires a business invoice, the Customer shall be solely responsible for providing accurate and complete invoice details during the payment process. The Organisation shall not be liable for any errors arising from incorrect or incomplete information supplied by the Customer. Invoice details submitted during the payment process cannot be amended at a later time. 

5.4 The receipt in the confirmation email serves as invoice. 

5.5 Local VAT is always charged on our e-tickets. VAT reverse charge is not applicable on e-tickets.  

 

ARTICLE 6 – NO RIGHT OF WITHDRAWAL 

Pursuant to Article 6:230p sub e of the Dutch Civil Code (BW), Tickets for leisure activities with a specific date are excluded from the statutory right of withdrawal. Tickets are therefore non-refundable except as explicitly stated in these Terms. 

 

ARTICLE 7 – CANCELLATIONS, CHANGES AND REFUNDS 

7.1 Tickets are non-refundable. 

7.2 If an Event is fully cancelled by Organization, the Ticket price will be refunded excluding service or administration fees. 

7.3 If an Event is rescheduled, the Ticket remains valid for the new date. If Customer cannot attend, a refund request may be submitted within the period communicated by Organization. 

7.4 Changes to programme, speakers, artists, content, timetable or Venue do not entitle Customer to a refund. 

7.5 In some cases payment may be refunded. Refunds are subject to a refund fee.
Cancellations made later than 8 weeks prior to the events scheduled beginning, as well as attendees who fail to attend, will not be refunded.

7.6 While all featured artists have confirmed their participation, the organizer can not guarantee that the artist list or schedule is fully final. Featured artists and schedule are subject to change without notice. 

 

ARTICLE 8 – FORCE MAJEURE 

8.1 Organization is not liable for cancellation, modification, or rescheduling of an Event due to force majeure. 

8.2 Force majeure includes, but is not limited to: pandemics, government measures, artist cancellations, strikes, extreme weather, safety risks, technical failures, transport disruptions or other circumstances beyond Organization’s control. 

8.3 In case of force majeure, Organization may cancel, reschedule or modify the Event. Refund policy in Article 7 applies. 

 

ARTICLE 9 – HOUSE RULES AND BEHAVIOUR 

9.1 Customer agrees to comply with all house rules and instructions from Organization, Venue staff, security personnel, police or other authorities. 

9.2 Organization may refuse or remove Customers from the Event without refund if they: 

  • disturb public order, 
  • behave aggressively, offensively or dangerously, 
  • fail to follow instructions, 
  • appear under the influence of drugs or excessive alcohol, 
  • bring prohibited items. 

 

ARTICLE 10 – SEARCHES 

Security personnel may search clothing and bags before or during the Event. Refusal may result in denied access without refund. 

 

ARTICLE 11 – PROHIBITED ITEMS 

It is forbidden to bring to the Event: 

  • Weapons, fireworks, glass, cans or dangerous objects 
  • Drugs, nitrous oxide or illegal substances 
  • Professional photo, video or audio recording equipment without permission 
  • Promotional materials, flyers or merchandise 
  • Any object considered unsafe by security staff 

Confiscated items will not be returned. 

 

ARTICLE 12 – FILMING AND PHOTOGRAPHY 

12.1 During the Event, photo, video and audio recordings may be made by Organization or partners. 

12.2 By entering the Event, Customer grants permission to be recorded and for these recordings to be used for promotional, archival and communication purposes without compensation. 

 

ARTICLE 13 – OWN RISK AND LIABILITY 

13.1 Attendance of the Event is at Customer’s own risk. 

13.2 Organization is not liable for loss, theft or damage to personal belongings. 

13.3 Organization is not liable for physical injury, hearing damage or other harm unless caused by intent or gross negligence. 

13.4 Liability of Organization is limited to the amount covered by its insurance. 

 

ARTICLE 14 – THIRD PARTIES AT THE EVENT 

Organization is not responsible for products or services offered by third parties at the Event, such as catering or merchandise vendors. 

 

ARTICLE 15 – PRIVACY AND DATA 

Personal data is processed in accordance with Organization’s Privacy Statement available at: https://www.weareplaygrounds.nl/privacy-statement 

Data may be used for ticketing, communication regarding the Event, safety and personalisation purposes. 

 

ARTICLE 16 – GOVERNING LAW AND JURISDICTION 

These Terms & Conditions are governed by Dutch law. 

All disputes shall be submitted to the competent court in Oost-Brabant, the Netherlands. 

 

ARTICLE 17 – FINAL PROVISIONS 

If any provision of these Terms & Conditions is invalid, the remaining provisions remain in force. The invalid provision shall be replaced by a valid provision with similar intent and effect. 

 

Contact
Stichting Playgrounds
Klokgebouw 126
5617 AB Eindhoven
The Netherlands
info@weareplaygrounds.nl